Linearhub Inc. (“Linearhub”) respects the privacy rights of its users and protects the personal information collected, stored and used in connection with our Team Collaboration communications service, which lets you send and receive video, voice and instant message communications between users (our "Service").
The ways we collect personal information about you and why
How we use your personal information
The choices you have about your personal information
Linearhub collects data from you through our Service and our interactions with you. You provide some of this data directly, and we obtain some of it by collecting data about your interactions and use of our Service. The data we collect depends on the context of your interactions with Linearhub and the choices you make, including the features you use.
You have choices when it comes to the data you share. For example, when we ask you to provide personal information, you can refuse the request. If you choose not to provide data necessary to provide you with certain features of our Service, you cannot use that feature of our Service. Likewise, where we need to collect personal information by law or to enter into or carry out our agreement with you, and you do not provide the data, we will not be able to enter into the agreement with you.
WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 13. If you are a parent or guardian and believe your minor child has provided us with personal information without your consent, please contact us as described in the “Inquiries” section below and we will take steps to delete such personal information from our systems.
INFORMATION WE COLLECT
Information you provide us.
Contact information (such as name and email address)
Profile information (such as profile photo)
Your inquiries and interactions with us with respect to support requests and customer service (such as emails, chats and support tickets)
Your messages within our Service (such as user feedback, chat and video logs)
Other data you choose to give us (such as data to identify a lost account)
Information we collect automatically.
Information about your use of our Service and your interactions with other users of our Service
Information we collect with cookies and similar technologies (see more below)
Your IP address and mobile device identifiers (such as your MAC address, device ID, advertising ID, IMEI)
General location data and geo-location data Information about your device, such as device name and operating system, browser type and language
Data we collect from our partners.
Data we receive if you link a third-party tool with the Service (such as Slack)
Demographic data (such as to determine the approximate location of your IP address)
Data to fight fraud
Data for advertising and analytics purposes, so we can improve our Service
Please keep in mind that when you voluntarily disclose personal information which is publicly viewable, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who views information (and what they do with information) you voluntarily post publicly.
Recording features. Our Service includes a recording feature that allows you to capture and share all or part of your audio, video, shared content and/or instant messaging communications. The recording will be stored and available to the organizer of your call only, and is not available to any other person or group with whom the communication occurred. You should understand your legal responsibilities before recording any communication. This includes whether you need to obtain consent from all parties to the communication in advance. Linearhub is not responsible for how you use your recordings or the recording features.
USE OF PERSONAL INFORMATION
We use the data we collect from you:
To operate our Service. To perform our agreement with you and provide our Service, we process data necessary to:
Create accounts and use our Service
To help us manage, operate and deliver our Service to you
To provide you with customer support
To communicate with you about our Service (unless you have not consented to allow us to use your data for these purposes)
To develop new products or services, or make informed business decisions
To provide a great experience to our users. To provide our Service to our users, we have a legitimate interest to collect and process necessary data to:
Update and develop user profiles
Provide you with Linearhub offers within our Service as well as in other web sites and services, and by email
Customize your Service experience
Develop and improve our Service and user experience
Manage our relationship with you
Enable you to communicate with other users
Provide social features as part of the Service
Send you related information, such as updates, security alerts, and support messages
To keep our Service safe. In order to keep our Service and its interactive features safe, we have a legitimate interest to process necessary data to:
Verify accounts and activity, combat harmful conduct, detect and prevent spam, maintain the integrity of our Service Analyze and monitor use of our Service and its features Take action against fraudulent or abusive users
For all the foregoing purposes, we may use individual data or aggregate your individual data with other data to analyze, profile and segment all collected data.
With your consent, we may process your data for additional purposes.
SHARING INFORMATION WITH THIRD PARTIES
Other than Linearhub, your personal information may be seen by third parties in the following situations:
Other users of our Service consistent with the functionality of our Service. When you communicate using our Service, those people you communicate with can see the content you send and your email address.
Partners, vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Service is used, providing customer service, facilitating payments or conducting surveys.
If the ownership or control of all or part of our Service or their assets changes, we may transfer your data to the new owner.
To comply with applicable law or respond to valid legal process, or to help our affiliates, partners or vendors comply, we may access, transfer, disclose, and preserve your personal information. That includes, for example, your private content, such as the content of your messages, stored video messages, voicemails, or file transfers.
Our Service includes features from our partners, such as social media interaction tools and advertising. A list of these partners, if any, is available at www.linearhub.com/partneroptout. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices. For other legitimate purposes.
HOW WE COLLECT
Linearhub’s collects data from you when you provide it to us directly, such as via an online form or when you communicate with our customer support team. Linearhub and third parties also use certain technologies described below to collect data to deliver excellent experiences.
These cookies do not track your browsing activity on non-Linearhub websites.
Local Storage. Local storage is a method by which Web pages can store information inside your Web browser. Like cookies, this stored information exists even when you close a browser tab, surf away from the current website or close the main browser. But unlike cookies this data is not carried to the remote Web server unless sent explicitly by the web page. Local storage is often used to remember choices a user has made inside a Web application or to cache information to improve performance.
Web Beacons. We also use “web beacons” to help deliver cookies and gather usage and performance data. Our website may include web beacons, cookies, or similar technologies from third-party service providers. By providing us with information about how you interact with our Service, these tools help us analyze and learn how to make our Service better and customize our communications with you.
The following analytics technologies are in use: Google Analytics
YOUR RIGHTS RELATED TO PERSONAL INFORMATION
You have certain rights regarding your personal information, subject to local data protection laws. These may include the following rights:
to access your personal information held by us (right to access);
to rectify inaccurate personal information and ensure it is complete (right to rectification);
to erase/delete your personal information to the extent permitted by other legal obligations (right to erasure; right to be forgotten);
to restrict our processing of your personal information (right to restriction of processing);
to transfer your personal information to another controller to the extent possible (right to data portability);
to object to any processing of your personal information carried out on the basis of our legitimate interests (right to object). Where we process your personal information for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"). Automated Decision-Making currently does not take place on our websites; and to the extent we base the collection, processing and sharing of your personal information on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.
To exercise your rights, please contact us in accordance with the “Inquiries” section below (or opt out, where applicable). We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive.
OPTING OUT - DIRECT MARKETING COMMUNICATIONS PREFERENCES
IIf we process your personal information for the purpose of sending you marketing communications, you can manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link located on the bottom of our marketing emails, by replying or texting ‘STOP’ if you receive SMS communications, or by turning off push notifications on our apps on your device. Additionally, you may unsubscribe by contacting us using the information in the “Inquiries" section below. Note that opting-out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as information about your subscriptions, service announcements or security information.
IWhen you sign up for an account with Linearhub, Linearhub retains personal information you store on our Service for as long as your account is in existence or as long as we need it to provide you our Service. If you delete your account, we will initiate deletion of this information after 30 days, but please note: (1) there might be some latency in deleting this information from our servers and back-up storage; (2) a request to delete and/or terminate your account will not result in the removal of information collected and already put in aggregate form; (3) we are not able nor are we obligated to remove any of your information from a third party provider or platform; and (4) we may retain your information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
LINKS TO THIRD PARTY SITES OR SERVICES
ILinearhub maintains appropriate safeguards that ensure the security, integrity, and privacy of the personal information we collect and store about our account holders. Personal information collected by Linearhub is stored in secure operating environments that are not available to the public and that are only accessible by authorized employees. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). Before we allow web users to access their personal information, for example, we verify their identity by requesting that they submit information such as their username and password. However, unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) the security, integrity and privacy of any and all information and data exchanged between you and us through our Service cannot be guaranteed; and (b) any such information and data may be viewed or tampered with in transit by a third party.
NTERNATIONAL PRIVACY PRACTICES
If you have any questions regarding the data Linearhub collects or how we use it, please feel free to e-mail us at firstname.lastname@example.org., or in writing to Linearhub Inc., 3003 N. 1st St., Suite 221, San Jose, CA 95134, USA.
LINEARHUB’S DATA PROTECTION OFFICER
Linearhub’s Data Protection Officer is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at Linearhub Inc, Attn: Data Protection Officer, 3003 N. 1st St., Suite 221, San Jose, CA 95134, USA.